Cancellation policy

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you’ll be charged for each scheduled delivery, unless you choose to pay in advance.

You can cancel your subscription at any time through your subscription management portal or by using the cancellation link provided in your order or subscription confirmation emails.

Cancelling your subscription will stop future recurring orders and charges. However, cancellation does not automatically cancel an order that has already been processed, prepared for dispatch, or shipped.

If a subscription order has already been processed before your cancellation is completed, that order remains subject to our Returns & Refund Policy and any applicable consumer rights.

If you do not want to receive your next subscription order, you must cancel your subscription before the next scheduled renewal is processed.

See our Returns & Refund Policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.