Refund policy
EVE Tape Returns & Refund Policy
EVE Tape Returns & Refund Policy
Last updated: 30 August 2026
At EVE Tape, we want you to feel confident when purchasing from us. This policy explains our returns, refunds, 60-Night Guarantee, subscription cancellations, and applicable consumer rights.
1. US Returns
This section applies to orders shipped to customers in the United States.
EVE Tape does not offer a general change-of-mind return or cash refund policy for US purchases unless otherwise required by applicable federal or state law.
Due to the personal-care and hygiene nature of EVE Tape mouth tape, opened or used products are not eligible for return or refund, except where specifically covered by our 60-Night Guarantee or where otherwise required by applicable law.
For unopened and unused products, EVE Tape may, at its discretion, offer store credit after the product has been returned and inspected.
Store credit is not guaranteed and may be refused where the product has been opened, used, damaged, or is otherwise not in its original condition.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
This policy does not affect any mandatory consumer rights that may apply under applicable federal or state law.
2. UK & EU Returns and Right of Withdrawal
This section applies to eligible orders shipped to customers in the United Kingdom or European Union.
14-Day Returns
For eligible purchases, customers generally have 14 days from the date they receive their order to notify us that they wish to cancel or return their purchase, subject to applicable statutory rights and exceptions.
To request a return, please contact us at contact@evetape.com before sending anything back.
For a standard voluntary return, items must be:
- Unopened and unused
- In their original condition
- In their original packaging
- Accompanied by the order number or other proof of purchase
If your return is approved, we will provide instructions on where and how to return the product.
Customers are responsible for return shipping costs where permitted by applicable law. Return shipping costs are non-refundable unless otherwise required by applicable law.
Items sent back without first contacting us and receiving return instructions may not be accepted.
2.1 EU 14-Day Right of Withdrawal
If your order is being shipped to a country within the European Union, you may have a statutory 14-day right of withdrawal for eligible purchases.
The withdrawal period generally begins when you receive the goods.
Where the right of withdrawal applies, you may cancel your purchase within the applicable period without providing a reason.
Certain exceptions may apply, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
This statutory right is separate from our voluntary 60-Night Guarantee.
2.2 UK Statutory Consumer Rights
Customers in the United Kingdom may have statutory rights under applicable consumer protection legislation, including rights relating to goods that are faulty, not as described, or not fit for purpose.
Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be limited or excluded.
3. 60-Night Guarantee
We want you to feel confident trying EVE Tape, which is why we offer a 60-Night Guarantee on your initial purchase.
If you are not satisfied with your initial EVE Tape purchase, you may request a refund within 60 nights of receiving your initial purchase, subject to the terms below.
The 60-Night Guarantee:
- Applies only to the customer’s initial purchase of EVE Tape
- Is limited to one use per customer
- Does not apply to subscription renewal orders
- Does not apply to subsequent or repeat purchases
- Does not apply to additional purchases made after the initial order
The 60-Night Guarantee allows you to receive a refund for one opened or used pack from your initial purchase without needing to return that pack.
If an initial purchase contains multiple packs, only one opened or used pack is eligible for a refund without being returned.
Any additional unopened or unused packs must be returned to us before a refund can be issued for those items, where applicable.
Customers are responsible for return shipping costs where a return is required. Return shipping costs are non-refundable unless otherwise required by applicable law.
The 60-Night Guarantee cannot be used more than once by the same customer.
4. Subscription Orders & Cancellation
By purchasing an EVE Tape subscription, you agree to recurring payments and shipments at the frequency selected at checkout.
Customers are responsible for cancelling their subscription before the next scheduled renewal date if they no longer wish to receive recurring orders.
Subscriptions can be cancelled through the customer subscription portal or by contacting us at contact@evetape.com.
Cancelling a subscription stops future recurring orders and charges. It does not automatically cancel an order that has already been processed.
If a subscription payment has already been successfully processed and the order has been prepared for dispatch or shipped before the subscription is cancelled, cancelling the subscription will not automatically cancel or refund that order.
The customer remains responsible for an order that has already been processed or shipped, subject to any applicable return, refund, or statutory consumer rights.
Customers are responsible for checking their subscription status and ensuring that their cancellation has been successfully completed before the next scheduled renewal date.
Once a subscription has been successfully cancelled, no further recurring payments or shipments will be made under that subscription.
5. Subscription Refunds
Subscription renewal orders that have already been processed or shipped are not automatically eligible for a refund solely because the customer no longer wishes to continue their subscription, forgot to cancel, or cancelled after the renewal payment was processed.
The 60-Night Guarantee does not apply to subscription renewal orders or subsequent purchases.
Refund requests for subscription orders will be considered in accordance with this Returns & Refunds Policy and any applicable statutory consumer rights.
6. Refund Processing
If a refund is approved, we will process the refund to the original payment method within 10 business days.
Once processed, your bank or card provider may require additional time to make the funds available in your account.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at contact@evetape.com.
Where store credit has been approved instead of a refund, the store credit will be issued after the returned product has been received and inspected.
7. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged or defective, or you receive the wrong product, please contact us as soon as possible at contact@evetape.com, providing your order number and photographs where appropriate.
We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with applicable law.
Nothing in this policy affects any mandatory rights you may have regarding faulty, defective, or incorrectly supplied goods.
8. Non-Returnable Products
Due to the personal-care and hygiene nature of EVE Tape, opened or used products may not be eligible for return, except where specifically covered by the 60-Night Guarantee or where required by applicable law.
Other products that may be non-returnable include:
- Opened or used personal-care products
- Gift cards
- Custom or personalised products
- Products specifically identified as non-returnable at the time of purchase
Nothing in this section affects any mandatory consumer rights that cannot legally be excluded.
9. Exchanges
If you would like a different product, the fastest option is generally to return an eligible item in accordance with the applicable returns policy and place a new order for the product you want.
10. Statutory Consumer Rights
Nothing in this policy is intended to limit, exclude, or override any consumer rights that cannot legally be limited or excluded under the laws applicable to your purchase.
Where applicable law provides you with rights that are more favourable than those described in this policy, those legal rights will continue to apply.
Where the law of the country or state in which you are located provides mandatory consumer protections, those protections will apply regardless of the terms of this policy.