Privacy policy
EVE Tape Privacy Policy
EVE Tape operates this website and online store, including its content, features, products, tools, and services (collectively, the “Services”).
The Services are powered by Shopify, which provides the technology that enables us to operate our online store.
This Privacy Policy explains how EVE Tape collects, uses, stores, and shares personal information when you visit our website, use our Services, place an order, create an account, communicate with us, or otherwise interact with EVE Tape.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply to those matters.
1. Personal Information We Collect
For the purposes of this Privacy Policy, “personal information” means information that identifies you or that can reasonably be linked to you.
Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our Services, we may collect the following types of information:
Contact Information
This may include your:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Payment and Financial Information
When you make a purchase, we may collect information relating to the transaction, such as:
- Payment method
- Payment confirmation
- Transaction details
- Billing information
- Other information necessary to process your payment
Payment card information may be collected and processed by our payment providers, including Shopify and other third-party payment processors. EVE Tape does not necessarily have access to your complete payment card details.
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
- Account settings
- Other information associated with your account
Order and Transaction Information
We may collect information about your interactions and purchases, including:
- Products you view
- Products added to your cart
- Products purchased
- Products returned, exchanged, or cancelled
- Order history
- Subscription information
- Other transaction details
Communications
When you contact us, we may collect the information you provide, including information contained in customer service enquiries, emails, reviews, or other communications.
Device and Technical Information
When you use our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Unique device identifiers
- Other technical information
Usage Information
We may collect information about how you interact with our Services, including the pages you visit, how you navigate our website, and when you interact with our Services.
We may collect some of this information through cookies and similar technologies.
2. How We Collect Personal Information
We may collect personal information from the following sources:
Directly From You
For example, when you:
- Visit or use our website
- Create an account
- Place an order
- Subscribe to a product or service
- Contact customer support
- Sign up for marketing communications
- Submit a review
- Otherwise provide information to us
Automatically
We may automatically collect information from your device when you use our website or Services, including through cookies, pixels, analytics tools, and similar technologies.
From Service Providers
We may receive personal information from companies that provide services to us, such as payment processing, analytics, fulfilment, shipping, customer support, marketing, and technology services.
From Business Partners and Third Parties
We may receive information from business partners, advertising partners, social media platforms, and other third parties where permitted by applicable law.
3. How We Use Your Personal Information
Depending on how you interact with EVE Tape, we may use your personal information for the following purposes.
Providing and Improving Our Services
We may use your information to:
- Process and fulfil orders
- Process payments
- Arrange shipping and delivery
- Manage returns and exchanges
- Manage subscriptions
- Create and manage customer accounts
- Remember your preferences
- Provide customer support
- Respond to enquiries
- Provide product recommendations
- Improve our website, products, and Services
- Personalise your shopping experience
Marketing and Advertising
Where permitted by applicable law, we may use your information to:
- Send promotional emails
- Send promotional text messages
- Send other marketing communications
- Provide information about products, offers, and promotions
- Show advertisements for EVE Tape on our website or other websites
- Measure and improve the effectiveness of our advertising
You can unsubscribe from promotional email communications at any time by using the unsubscribe link included in our marketing emails.
Where applicable, you may also have the right to opt out of targeted advertising or certain forms of sharing of your personal information.
Security and Fraud Prevention
We may use personal information to:
- Protect our website and Services
- Authenticate accounts
- Process payments securely
- Detect and prevent fraud
- Investigate suspicious or unlawful activity
- Protect customers and our business
- Maintain the security and integrity of our Services
If you create an account, you are responsible for keeping your login information confidential. We recommend that you do not share your password or account credentials with anyone else.
Communicating With You
We may use your personal information to communicate with you regarding:
- Your orders
- Your account
- Subscription activity
- Returns and refunds
- Customer service enquiries
- Important updates relating to our Services
Legal and Compliance Purposes
We may use or disclose personal information where reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities or law enforcement
- Respond to subpoenas, court orders, or other legal processes
- Establish, exercise, or defend legal claims
- Investigate potential violations of our terms or policies
- Protect our legal rights, customers, employees, or business
4. How We Share Personal Information
We may share personal information with third parties where necessary to operate our business and provide our Services.
These may include:
Shopify and Service Providers
We may share information with Shopify and other service providers that perform services on our behalf, including:
- Payment processing
- Website hosting
- IT services
- Data analytics
- Customer support
- Cloud storage
- Order fulfilment
- Shipping and delivery
- Subscription management
These providers may process your information only as necessary to provide their services to us or as otherwise permitted by applicable law.
Advertising and Marketing Partners
We may share certain information with advertising and marketing partners to help us advertise our products, measure advertising performance, and provide relevant advertisements.
Depending on where you live, you may have the right to opt out of certain types of targeted advertising or the sharing of information for advertising purposes.
Third Parties at Your Direction
We may share information when you specifically request or authorise us to do so, including when you use social media features, third-party integrations, or other services.
Corporate Affiliates
We may share personal information with companies within our corporate group where necessary for legitimate business purposes.
Business Transactions
If EVE Tape is involved in a merger, acquisition, sale of assets, restructuring, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
Legal and Safety Requirements
We may disclose personal information when necessary to comply with applicable law, respond to lawful legal requests, enforce our policies, or protect the rights, property, safety, and security of EVE Tape, our customers, or others.
5. Shopify
Our online store is hosted by Shopify.
Shopify provides the technology and infrastructure that allows us to operate our Services and may collect and process personal information relating to your use of our website and Services.
Information submitted through our Services may be transmitted to and processed by Shopify and other service providers, including providers located in countries outside the country where you live.
Shopify may also process information relating to your interactions with our store and other Shopify merchants in connection with certain Shopify services and features.
For more information about how Shopify processes personal information and the privacy choices available to you, please review the Shopify Privacy Policy and Shopify Privacy Portal.
6. Cookies and Similar Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website and understand how visitors use our Services.
These technologies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Understand website traffic
- Analyse website performance
- Improve our Services
- Measure advertising performance
- Provide relevant advertising
Depending on where you live, you may have choices regarding certain cookies and similar technologies.
You can also adjust cookie settings through your browser or device, although disabling certain cookies may affect how our website functions.
7. Third-Party Websites and Links
Our Services may contain links to websites, applications, or other online platforms operated by third parties.
If you follow a link to a third-party website, that website’s own privacy policy and terms will apply.
EVE Tape is not responsible for the privacy, security, content, or practices of third-party websites or platforms that we do not control.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
8. Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at contact@evetape.com so that we can review the request and, where appropriate, delete the information.
As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age for purposes covered by applicable privacy laws.
9. Security of Your Information
We take reasonable measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no security system is completely secure, and we cannot guarantee that information transmitted over the internet or stored electronically will always be completely secure.
Please avoid sending sensitive or confidential information through unsecured communication channels.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information depends on factors including:
- Whether we need it to provide our Services
- Whether you maintain an account with us
- Whether we need it to process or fulfil an order
- Legal, accounting, or regulatory requirements
- Resolving disputes
- Enforcing agreements and policies
- Protecting our legal rights
When personal information is no longer required, we may securely delete or anonymise it where appropriate.
11. Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These may include:
Right to Access
You may have the right to request access to personal information we hold about you.
Right to Delete
You may have the right to request deletion of personal information we hold about you, subject to applicable exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of your personal information in a portable format or request that it be transferred to another organisation.
Right to Opt Out of Targeted Advertising or Certain Sharing
Depending on where you live, you may have the right to opt out of certain forms of targeted advertising or the sale or sharing of personal information as defined by applicable privacy laws.
Where applicable, you may exercise these rights through the privacy controls available on our website or by contacting us.
Marketing Communications
You can opt out of promotional emails at any time by clicking the unsubscribe link in our marketing emails.
If you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, account, subscriptions, or other transactions.
Global Privacy Control
Where required by applicable law, we may recognise the Global Privacy Control (GPC) signal as a request to opt out of certain forms of sale, sharing, or targeted advertising.
You can learn more about Global Privacy Control through the Global Privacy Control website.
12. UK and European Economic Area Privacy Rights
If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.
Subject to applicable legal exceptions and limitations, these may include:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict certain processing
- The right to object to certain processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
If we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You may exercise applicable privacy rights by contacting us at contact@evetape.com.
You may also have the right to lodge a complaint with the relevant data protection authority in your country.
13. Exercising Your Privacy Rights
To exercise a privacy right, please contact us at:
We may need to verify your identity before processing certain requests to help protect your personal information.
Where permitted by applicable law, you may also appoint an authorised agent to submit a request on your behalf. We may require evidence that the agent has been authorised to act for you and may require additional identity verification.
We will respond to valid requests within the timeframe required by applicable law.
We will not discriminate against you for exercising privacy rights provided to you by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
15. Contact Us
If you have any questions about this Privacy Policy or how EVE Tape handles your personal information, please contact us:
EVE Tape
Email: contact@evetape.com