Shipping policy

EVE TAPE™ Shipping Policy

At EVE Tape™, we aim to process and deliver orders as quickly as possible. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking, and responsibilities when placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times may occasionally be longer during periods of high order volume, promotions, holidays, or other circumstances outside our reasonable control.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information where available.

2. Estimated Delivery Times

EVE Tape™ products may be shipped directly from our fulfilment partners or suppliers. Delivery times therefore vary depending on your destination and shipping method.

Estimated delivery times begin after your order has been processed and dispatched.

Destination	Estimated Delivery
United States & Canada	7–10 business days
United Kingdom & Europe	7–10 business days
Australia & New Zealand	7–14 business days
Rest of World	7–14 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, high order volumes, public holidays, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.

Unless otherwise stated, shipping charges are non-refundable, except where a refund of shipping charges is required under applicable law.

4. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

EVE Tape™ does not control customs authorities and cannot guarantee customs processing times or fees.

Customers are responsible for complying with any applicable import requirements in their country.

5. Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout where tracking is available.

Please allow 1–2 business days after receiving your shipping confirmation for tracking information to become active or update.

Tracking information may not update continuously while a package is in transit, particularly for international shipments.

6. Shipping Address and Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check all shipping information before completing your purchase, including:

• Full name
• House or building number
• Street address
• Town or city
• Postcode or ZIP code
• Country
• Apartment, unit, or other relevant address details

If you realise that your shipping information is incorrect, please contact us as soon as possible and before your order is dispatched.

We will make reasonable efforts to update your address where possible, but we cannot guarantee that changes can be made once an order has entered processing.

Once an Order Has Been Dispatched

Once an order has been dispatched and handed to the carrier, we are generally unable to cancel the shipment, change the delivery address, recall the package, or otherwise intervene with the carrier.

We cannot guarantee that a dispatched package can be intercepted, redirected, returned, or cancelled while in transit.

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for any additional shipping costs required to reship the order.

Where permitted by applicable law, EVE Tape™ is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Nothing in this section affects any mandatory consumer rights that cannot legally be excluded.

7. Shipping Restrictions

We may be unable to ship to certain locations, including some restricted territories, APO/FPO addresses, and freight forwarding addresses.

The destinations currently available for delivery will be displayed at checkout.

We reserve the right to cancel an order if we are unable to ship to the address provided. If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.

8. Delivery Delays

Estimated delivery times may be affected by circumstances outside our reasonable control, including:

• Shipping carrier delays
• Customs processing
• High order volumes
• Public holidays
• Severe weather
• Transportation disruptions
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

If your order appears to be delayed, please contact us at contact@evetape.com and provide your order number.

We will assist with tracking and investigating the shipment where reasonably possible.

Nothing in this policy limits any rights or remedies available to you under applicable consumer law.

9. Lost or Missing Packages

If tracking shows that your order has been delivered but you cannot locate it, please first check with other members of your household, neighbours, and any safe place specified by the carrier.

You should also contact the relevant carrier where appropriate.

If you believe your order has been lost in transit, please contact us at contact@evetape.com with your order number so that we can investigate.

Where required by applicable law, we will provide the appropriate remedy for an order that is lost or not delivered.

10. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or contains the wrong product, please contact us at contact@evetape.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs showing the issue.

We will review the matter and provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable consumer law.

11. Out-of-Stock Products

If a product becomes unavailable after an order has been placed, we will contact you using the information provided at checkout.

Depending on the circumstances, we may offer an alternative product, provide an estimated restock timeframe, or cancel and refund the unavailable item.

If an order has not yet been processed, you may contact us to request cancellation. We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once an order has been processed, prepared for dispatch, or dispatched.

12. Order Acceptance

An order confirmation confirms that we have received your order. It does not necessarily mean that your order has been accepted.

We reserve the right to accept, decline, or cancel an order where permitted by applicable law, including where:

• A product is unavailable
• There is an error in pricing or product information
• Payment cannot be processed
• We suspect fraudulent or unauthorised activity
• We are unable to ship to the address provided

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.

13. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

EVE Tape™
Email: contact@evetape.com